westcorp_hq

The West Corp. headquarters at 11650 Miracle Hills Drive in Omaha.


West Corp., employer of about 1,200 people in Omaha, said Monday that fourth-quarter profit fell 6.5 percent compared with the same period last year.

The Omaha-based provider of telephone conference calls and other communications services said adjusted income from continuing operations was $63.7 million, or 75 cents a share, from $68 million, or 79 cents a share, a year earlier. Revenue rose 1 percent to $568.4 million.

For the full year 2015, revenue rose 3 percent to $2.2 billion, while adjusted income from continuing operations climbed 7.5 percent to $266 million.

“We had strong cash flow generation and continued refining our portfolio of services,” said Chief Executive Tom Barker. “We divested several agent-based services businesses, made three acquisitions, refinanced our term loan, paid down debt and repurchased 2 million shares of stock.”

West, which reported earnings after the stock market closed Monday, last year sold its call center business that handled customer inquiries on behalf of other companies.

Conference calls are the largest business segment, but West is concentrating on other, higher-margin businesses, such as sending email, text and voice alerts and on call-handling systems for the nation’s 911 emergency response network.

Shares of West have fallen 42 percent in the past year, and closed at $18.46 Monday, up 2 percent, or 35 cents, in Nasdaq trading. 

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