Conagra is outsourcing some of its customer service jobs, affecting people in Omaha who had answered consumer complaints and responded to comments and other matters for the company’s stable of grocery store brands.
A Conagra Brands spokeswoman said the company eliminated 25 roles, “many of which were in Omaha.” She said Conagra still had consumer affairs employees in Omaha, but wouldn’t say how many.
The company is outsourcing “frontline consumer affairs positions and some support roles” to a firm called Inktel, spokeswoman Kristine Mulford told The World-Herald.
Inktel is a Miami-based company that companies hire to provide their customer service. Conagra, which had been based in Omaha until its 2016 move to Chicago, still employs 1,200 people in Omaha, Mulford said.
Conagra, maker of Healthy Choice TV dinners, Slim Jim meat sticks and Orville Redenbacher popcorn, is in the process of completing its $10.9 billion tie-up with rival Pinnacle Foods, the company behind Duncan Hines cake mixes, Vlasic pickles and Birds Eye frozen vegetables.
Conagra Chief Executive Sean Connolly told The World-Herald in June that the Pinnacle purchase could end up bringing new jobs to Omaha, where the foodmaker still employs the largest number of people.
The companies expect the sale to be complete at the end of October.
Conagra stock over the past year is up more than 10 percent, lagging the broader market’s gains of about 17 percent.