An IT error resulted in the deletion of patient records Tuesday from the Creighton University Campus Pharmacy at 2412 Cuming St.
The lost data includes prescription and refill history and insurance information for all customers. A count of customers wasn’t immediately available, but the pharmacy filled 50,000 prescriptions in 2017.
The incident did not involve breach, Creighton officials said. No patient records were stolen; the data was deleted.
However, the loss means that the pharmacy’s database must be rebuilt. All patient data must be re-entered and new prescriptions obtained from physicians.
To begin that process, customers will need to complete a patient demographic form online or print it, fill it out and either drop it off or mail it to Creighton University Campus Pharmacy, 2412 Cuming St., Suite 201, Omaha, NE 68131. Customers also can fax the completed form to 402-449-4531.
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Customers will need to contact their physician to get new prescriptions written or called in to the pharmacy for current medications.
Or, they can request that the pharmacy contact their physician for them. In that case, patients should call the pharmacy at 402-449-4560.
“We’re going to help these patients,” said Cindy Workman, a university spokeswoman.
Pharmacy customers include Creighton faculty, staff and students ; patients at Creighton University Medical Center-University Campus ; and the public. The pharmacy is staffed by Creighton faculty, staff and students.
“We apologize for any inconvenience and are taking all prudent steps to prevent any future problems,” officials said in a statement.
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