Posted: Wednesday, December 18, 2013 12:00 am
Nebraska's public benefits call center system has “failed dramatically” to reach key goals, according to a legislative oversight committee.
In a stinging report, the Performance Audit Committee said the system, called AccessNebraska, has been beset with extremely high rates of busy signals, long waits on hold and large backlogs of unfinished tasks.
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Wednesday, December 18, 2013 12:00 am.