Omaha's best places to work: Culture at Medical Solutions LLC helps employees accomplish goals

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Posted: Sunday, May 4, 2014 12:00 am

When an employee works eight hours or more, drops off a child at a dance lesson at 4:45 p.m., picks up a second child from a music lesson by 5 and must pick up the first child before 6, what happens when the brakes on the car must be fixed or a shirt needs to be dropped at the cleaners?

Employees at Medical Solutions LLC contact the company concierge.

“That’s a big thing,” said Craig Meier, president and chief operating officer of Medical Solutions. “It’s stressful sometimes, knowing that you have to pick up the dry cleaning, get a present for your kids. If we can help them out there, it makes them happier.”

Joel Pilka, a career consultant at Medical Solutions, appreciates this service.

“I used her today when my wife’s hairdryer broke,” Pilka said of the concierge. “I said, ‘Can you just pick me up a hairdryer at Target or something? No more than $40.’” The dryer was delivered to him that afternoon, and the cost was deducted from his paycheck.

The availability of a concierge fits into Meier’s goal of helping employees reach all their goals, whether personal or professional.

“It doesn’t make sense when you have work Craig and personal Craig, and they are completely different people,” Meier said. “Work is our vehicle to reach personal goals.”

The company also has a life coach.

“I meet with him about once a month,” Pilka said. “We talk about how I can be a better father, how I can be a better person, and it’s all confidential. They also have the library coming every Monday. Today it was all self-help books. Craig sent out a list of his top reads, so I just forwarded it to my personal email, and I will look at some of those.”

“As a company, we fully understand that it starts and ends with the happiness of the people who work here,” Meier said. “We focus on culture. If you get culture right, profits will follow. Of course profits matter, but we focus on the things that lead to profits, and that’s having happy employees. We focus on making sure we have a great customer experience and a great personal experience. If we knock it out of the park there, culture is developed and profits will follow.”

Pilka agreed, saying that the people are the reason he enjoys working at Medical Solutions.

“What really helps is the way they hire,” Pilka said. “They hire just the right people.” He said that although he had no recruiting experience prior to working for Medical Solutions, the company let him know that it was more interested in his values than his experience.

Medical Solutions’ focus on individuality extends to the company’s employee teams, as expressed by employees’ self-designed workstations.

Meier said cubicle decorating wasn’t his idea, it was the employees’ idea. “They wanted to make it fun. They said it was too drab in here,” he said.

“Every time you switch teams, which is about once a year, we redecorate,” Pilka said. “We brainstorm, and it’s exciting to see what your team’s theme is going to be. You get a small budget, and then you go to the party store and decorate.”

“Sometimes you just have to break up the monotony,” Meier said. “There’s no reason why it can’t be a fun environment.”

Though individuality is an important part of Medical Solutions, so is helping others.

“Each employee is allowed a free afternoon once every six months to go make a difference in the community. We think that’s an important part of being in the community — making a difference. They love doing it, and it’s a responsibility that we all have, as companies, to really try and make a difference.”

Meier said the employees and their goals, whether personal or professional, are what make Medical Solutions a great place to work.

Pilka agreed. “Flat out, it’s the people,” he said. “I drive here every day from Lincoln. Even if I could make the same money somewhere closer, I would have a hard time switching.”

Medical Solutions LLC

Fifth place, Medium category

Offices: Headquarters in Omaha; offices in San Diego; Blue Ash, Ohio; and Tupelo, Miss.

Employees: 195

Primary business: Health care staffing, primarily focused on travel nursing.

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