Mortgage software firm opens Omaha call center

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Posted: Sunday, November 17, 2013 12:00 am

Ellie Mae, who grew up in California, likes what Omaha has to offer and has opened an office here.

A spokesman describes Ellie Mae as a leading mortgage technology company, based in the San Francisco Bay area, that provides software and services for about one in every five mortgages in the U.S.

The firm’s user base has expanded from about 50,000 last year to 90,000 this year, said Bill Campbell. He said the growth is driven by new regulatory changes in the mortgage industry. Ellie Mae’s software automates compliance.

The 29 people who staff the new Omaha technical support office help customers understand the software, he said.

The company has leased nearly 11,000 square feet in the North Park business complex near 120th and Blondo Streets.

About 15 years old, Ellie Mae was attracted by Omaha’s central location that works well with both the east and west coast time zones, said Campbell. Also, he said the firm’s leadership was impressed by the local labor force’s technical savvy and customer service ethic.

About 400 employees across the country work for Ellie Mae.

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