More evidence of growth in 'rural sourcing'

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Posted: Friday, April 5, 2013 12:00 am

In March we reported on growth of two regional “rural sourcing” companies -- firms with offices in the Midwest or other rural areas that provide outsourced Information Technology services to corporations.

These professionals in some cases replace and in other cases complement the work of IT folks overseas in places like India and the Philippines. And the companies are often celebrated in economic development circles for bringing professional jobs with solid pay to small towns.

Now another rural sourcing provider in the region says it too is expanding. Caleris, based in West Des Moines, has opened its fourth Iowa location in Marshalltown, a spokeswoman said. The company said it is still hiring for this office, which will employ about 100 people. They'll work as inbound customer service and technical support agents.

The company was founded under another name in 1993 and purchased by Rick Grewell and Sheldon Ohringer in 2003. It specializes in inbound support services including technical support, customer service, corporate and internet helpdesk functions, and product support. Caleris also offers social media monitoring, website monitoring and network operation center support.

The firm, with the motto, “Outsource to Iowa -- not India,” also has locations in Newton, Manning and Jefferson.

Note: This post has been updated from the original to include more information about the company's origins.

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