Microsoft’s update to Windows 8 doesn’t fix basic problems

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Posted: Tuesday, July 23, 2013 12:00 am

Microsoft is developing an update to Windows 8 that promises to “refine” the clunky software. But if a preview of the update is any indication, the changes won’t go far enough to address Windows 8’s flaws.Windows 8, which debuted last year, was designed to bring Microsoft’s flagship operating system into the post-PC era while continuing to serve traditional PC users. Unfortunately, this desire to serve both camps has yielded software that serves neither particularly well.

Windows 8 is oblivious to the context in which it’s being used and disregards how users might want to interact with it. Its new “Modern” interface, which was designed with touch screens in mind, but which traditional PC users can’t avoid, represents a significant step backward in function for them. And users of the new interface have found a narrow range of apps available for it.

The update, dubbed Windows 8.1 and expected to be broadly available later this year, attempts to address some of these shortcomings.

With the new software, users can choose to have their computers load the traditional desktop interface when they turn them on — rather than having to pass through the Modern interface first. Microsoft has also restored the familiar — and widely missed — Start button to the desktop taskbar.

Windows 8 allowed users to split the screen between two Modern applications but would devote only about a quarter of the screen to one of them, while the other got the rest. With the update, users can display more than two Modern applications at once and can adjust how much screen space each gets. Similarly, users of Windows 8.1 can now see two or more tabbed browser windows in Internet Explorer.

And Microsoft appears to be focusing on boosting the number and quality of the apps users can choose from. There are now more than 100,000 apps in the Windows 8 store, and the company announced last month that apps from Facebook, Flipboard and the National Football League — popular on iPads and Android devices — are on the way.

Microsoft has also added some new features to Windows 8.1. Among the best are a search feature that searches the device, the Web and the Windows app store simultaneously; and a feature that will automatically update apps and sync them across your Windows devices.

While such changes are welcome, they don’t solve Windows 8’s basic problems. It’s still blithely unaware of the context in which it’s being used. Even with the new “boot to desktop” mode, you’ll still often find yourself in the Modern interface, even on a keyboard-and-mouse PC. And there’s a good chance that even if you’re committed to the Modern interface, you’ll find yourself fumbling with the desktop, trying to click icons that were designed for a pointer — not your fingertips.

Rather than restoring a well-used feature, the new Start button is just a facade. It doesn’t bring back the old Windows Start menu, but simply takes users back to the Modern home screen. Users can configure it to show all their applications instead — in a full-screen Modern view — but even that view doesn’t duplicate all the features of the old Start menu.

The Modern interface remains a poor fit for traditional PC users. The ability to show two — or maybe three — apps at a time is not a substitute for being able to view, stack and quickly switch between numerous windowed folders and applications.

And despite the recent additions, the Windows app store offers users far less choice than app stores for the iPad and Android devices.

Windows 8.1 is still in development. It — and the Windows app selection — may well improve by the time it’s officially launched. Let’s hope so, because they both still need a lot of work.

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