It turns out the problem wasn’t Cox’s after all.
Dozens of Cox Communications’ Omaha customers took to Twitter Friday night to blame the cable provider when the Creighton men’s basketball game cut off in the second half, taking viewers to another game. Some threatened to cancel their service, shouted at Cox in all caps and hurled unprintable insults.
Wednesday, Fox Sports spokesman Lou D’Ermilio offered more details about the problem, which seems to have originated on his network’s end.
“It appears that a national receiver that was servicing Fox Sports 1’s feed to Omaha was inadvertently included in a regional switch servicing California, so when we took California to the start of Stanford-UCLA, unfortunately Omaha came along,” he said in an email. He said Fox is reviewing its procedures to ensure it doesn’t happen again.
Asked why DirecTV and CenturyLink subscribers weren’t affected, he said, “As best we can tell the problem was embedded somewhere in our computer software that directly deals with the impacted system, so that’s why other providers weren’t affected.” The game was restored on Cox with only seconds remaining.
Fox Sports’ apology Saturday appeared to blame Cox: “When the switch was made, it seems that Cox Cable in Omaha inadvertently switched to the Pac-12 game as well.”
Cox also apologized Saturday, and a Cox spokeswoman said Wednesday the provider will work with customers individually to handle credit requests.
“When it happened, immediate steps were taken to address and remedy the situation as quickly as possible. Saturday’s Creighton game aired on our lineup without any issues,” said the spokeswoman in Omaha, Gail Graeve.
Fans who don’t go to San Antonio for Friday’s back-to-back Nebraska and Creighton NCAA tournament games can watch the game on truTV: Channel 246 on DirecTV; 242 on Dish Network; 164 on Prism; and 203 on Cox. Cox customers need digital Advanced TV service with a Sports & Information Pak to access the channel.
Nebraska plays Baylor at 11:40 a.m. CDT, followed by Creighton vs. Louisiana at approximately 2:10 p.m.