Annie, my time isn't free, yo

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Posted: Wednesday, September 11, 2013 12:00 am

Dear Annie: I make my living by helping people with computer issues, setting up, getting rid of malware, etc. I love helping clients and truly enjoy my profession. I do an excellent job for my customers and am completely devoted to customer satisfaction.

My problem lies with friends, neighbors, etc., who take advantage of my knowledge and expertise. It usually starts with a phone call or an email saying, “I just have a quick question.” These questions are not usually so quick, involving at least a half-hour and often many hours on the phone. When the problem is solved, they say “thanks” and hang up. Meanwhile, I have spent hours of my time that should have been billable.

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