Cox Communications by Tuesday afternoon had delivered 60 percent of the email messages that were delayed by a three-day outage affecting 11 states including Nebraska.
Starting Friday and through early Monday morning, email wasn’t delivered because of a problem in the company’s software platform. Cox said that it expected to continue delivering the delayed messages through Wednesday and that it is replacing the problem equipment.
“Technical teams continue to be on high alert and monitoring systems closely throughout this process,” the company said in a statement Tuesday.
Nebraska customers can seek a refund by calling 402-933-3000.
“We are working with customers individually to address credit requests,” said Gail Graeve, director of public affairs for Cox’s central region. “We are reviewing each account and situation personally to appropriately address any specific needs or issues of concern as it related to this outage.
“Again, we apologize for the inconvenience caused by the situation and are working hard to make it right for those who were impacted.”
Contact the writer: 402-444-1336, firstname.lastname@example.org