Widespread problems with Cox Communications' residential email service continued over the weekend, but some customers could have regained service Sunday evening, the company said in a statement.
The problem started Friday and affected customers in the Midwest, including the Omaha area, and on the East Coast.
Customers could send email but couldn't receive it.
“As of 6 p.m. ET, service restoration efforts are progressing,” the company said in a statement. “The system is beginning to come back online. Service could be intermittent as we work to fully recover.
“This is a lengthy process and we still do not know when service will be restored for all customers.”
The company said it is capturing incoming emails and intends to deliver them to customer in-boxes after repairs.
The problem lies inside the software platform that Cox uses, the company said.
The platform and its backup system failed. Email service for business customers reportedly was working.
A statement issued earlier Sunday apologized for the inconvenience to customers. “This outage is not the result of a cyberattack or any form of cyberterrorism,” it said.
Cox suggested creating temporary email accounts with other servers such as Yahoo! or Hotmail until the outage is resolved.
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